FAQs

ECI is the leading provider of industrial automation, valves and process control technology in western Pennsylvania, West Virginia, western Maryland and Ohio. We offer best-in-class products and solutions to support customers in a range of industries. Please access our line cards to view the products we represent: ECI Line Card and ECI Industrial Pumps Line Card.

Yes, ECI is hiring! Our recruiting team is looking for motivated, engaged professionals who want to take their career to the next level. Our employee-centric culture promotes personal and professional growth. Learn more and view open positions! 

Yes, the ECI Education program offers instructor-led courses on a range of topics. From asset management to distributed control systems and remote automation solutions, the ECI Education schedule has something for everyone. View our course calendar and register for an education session today!

ECI is available where and when our customers need us. If you have an emergency need after hours, please call our 24/7 emergency support and service number: 800-569-6030.

We understand that local inventory means reduced downtime and more efficient operations for our customers. With Service Centers throughout the region, ECI has the local inventory you need and a team of engineers and technicians available to assist with specification, assembly, installation or repair.

Yes, order status is available online through the ECI Customer Portal. As a registered portal user, customers can access information online at any time including order status, invoices and ship dates. We understand that the right tools and access to the right information, where and when you need it, can significantly impact your operations. Register or log in to the ECI Customer Portal today!

ECI’s technicians and mobile repair fleet are ready to assist you – when and where needed. On-site repair service is available to help ensure that your valves and instruments are repaired quickly and your operations are running smoothly.

The products, services and personnel that formerly operated under ICE are now part of the ECI brand. For decades, we operated as separate entities. As we look to the future, we believe we are better able to meet your needs through a single ECI brand. This was a brand change only – not a product or personnel change. The people as well as the product and service solutions that you have always relied on remain the same.